Ticket Management System

The application is a network-capable ticketing database that can be used to manage the incidents. The application is comprised of six modules that are linked to one another: Incidents, Customers, Hardware, Software, Documents and Providers. The application allows for the manual creation of tickets or automated creation via email requests directly from the client.

Mailit plug-in is used to import all the emails from clients and store in FileMaker Database. Which is further used classified as a new incident for the support management. All the incidents are assigned to the different support persons. Application can run in both the platform Windows and Macintosh.